AT&T provides telecommunications services to consumers throughout the United States. AT&T bills its customers not only for its own services, but also for the services of some Third Parties. From as early as 2002, AT&T billed its customers approximately $9 per month for a monthly “directory assistance service” purportedly provided by the Third Parties Discount Directory, Inc. (DDI) and Enhanced Telecommunications Services (ETS). The Companies’ principals told law enforcement that they submitted fake service charges for thousands of AT&T customers (mostly small businesses) over a multiyear period.
Cramming is an unjust and unreasonable practice that results in consumers paying for services they never requested and expending significant time and resources to reverse unauthorized charges. To settle this matter, AT&T will issue refunds to all consumers charged for the sham directory assistance subscription service since January 2012, implement a compliance plan to protect consumers from unauthorized charges, and pay a $950,000 civil penalty. The Consent Decree also requires AT&T to cease billing for third-party products and services on its wireline bills, with certain exceptions.
*December 2016 Update: Nearly 2.5 million current AT&T customers will get a credit on their bill within the next 75 days, and more than 300,000 former customers will receive a check. The average refund amount is $31. For more questions please call: 1-877-819-9692.
To File a complaint Online Click Below:
To file a compliant by phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275
To file a complaint by mail (please include your name, address, contact information and as much detail about your complaint as possible):
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554