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Ford touch Screen Failures

samantha severyn

Ford owners from 9 separate states have brought class-action in Ninth District Court against the Ford Motor Co. for faulty touchscreens in vehicles dating back to 2010. The various class actions allege breach of warranty, fraudulent concealment, and other claims, according to certification of these claims by sitting Federal District Judge Edward M. Chen of California.

So far, the affected states with claims include California, Colorado, Massachusettes, New Jersey, North Caroline, Ohio, Texas, Virginia, and Washington. More state may be added depending on newly filed claims from other consumers in other states. Vehicles include the models outfitted with MyFord Touch and MyLincoln Touch systems. The suit alleges the screens crash or freezes when the vehicle is in motion.

According to an article in Business Wire, one attorney for the plaintiffs, Steve Berman (of Hagens Berman Sobol Shapiro LLP) said, “At best, what consumers paid for amounted to a pricey inconvenience, failing to live up to even the most basic of Ford’s gilded promises,…But in the worst scenarios, the failed…system’s defects can be a hazardous distraction to drivers.” 

According to the article, Hagens Berman Sobol Shapiro LLP is a consumer-rights class-action law firm with offices in 10 cities. The firm has been named to the National Law Journal’s Plaintiffs’ Hot List eight times.