Pirl

iPhone 6 Plus Touchscreen Repair Program Class Action

samantha severyn

On November 17, 2016, Apple Inc. launched a repair program for the iPhone 6 Plus to address consumer complaints, that began in August 2016, regarding an unresponsive touchscreen. Evidently, customers’ touchscreens were unresponsive or would black out with a gray bar across the top and flicker, rendering the device useless.

According to Apple, these Multi-Touch and flickering issues may arise after “being dropped multiple times on a hard surface”. Even though Apple implied these touch screen malfunctions were the customers' fault yet agreed to pay a service charge of up to $149 under the ‘Touch Disease’ repair program to cover any affected iPhone 6 plus. However, “Pricing offered by Apple Authorized Service Providers may vary.” according to Apple's web page.  But what if the repair cost of your iPhone 6 Plus was more than $149? Are you responsible for paying for a manufacturers malfunctioning device? 

Pirl does not think that is fair. We believe you shouldn't pay a dime to repair your iPhone back to the condition it was originally supposed to be in the first place. And evidently many agree, there is already a class action filed in regards to this case. 

 

If you own(ed) an iPhone 6 Plus and paid a service charge to repair your screen after it malfunctioned, contact Us today. We would love to help you! 

For questions or comments regarding this case contact Pirl at info@mypirl.com