Ford Motor Company has been hit with yet another class action lawsuit. This time the allegations are centered on defective door latches and sensors. According to the complaint, Ford has long been aware of the Door Latch Defect. Yet notwithstanding its longstanding knowledge of this defect, Ford has routinely refused to repair the Class Vehicles without charge when the defect manifests.
For customers with vehicles within the warranty periods at issue, Ford has done nothing more than to temporarily repair the Door Latch Defect, or replace it with other similarly defective and inherently failure-prone door latch assemblies. Ford has refused to take any action to correct the root cause of this concealed defect when it manifests in vehicles both in and outside the warranty period. Since the Door Latch Defect typically manifests within and shortly outside of the warranty period for the Class Vehicles – and given Ford’s knowledge of this concealed, safety-related design defect – Ford’s attempt to limit the applicable warranties with respect to the Door Latch Defect is unconscionable.
Despite notice and knowledge of the Door Latch Defect from the numerous consumer complaints it has received, information received from dealers, National Highway Traffic Safety Administration (“NHTSA”) complaints, and its own internal records, including similar door latch part failures in prior model year vehicles, Ford has not recalled the Class Vehicles to repair the Door Latch Defect, offered its customers a suitable repair or replacement free of charge, or offered to reimburse its customers who have incurred out of pocket expenses to repair the defect.
The affected models Include:
- FORD EDGE
- LINCOLN MKX
- FORD FLEX
- LINCOLN MKT
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